Terms & Conditions

COVID-19 NOTICE: We, at Palm Desert Luxury Rentals (“PDLR”), treat the health and safety of our employees and guests as a top priority. While PDLR performs a cleaning and sanitation of each property prior to rental, we do not perform a cleaning specific for COVID-19. We have no knowledge of the prior guests health conditions or prior contacts. Neither PDLR nor the property owner represents, warrants or guarantees that the cleaning process will result in the property being COVID-19 virus free. As the guest, you acknowledge and agree, on behalf of yourself and all of your friends, invitees, guests and all other persons brought onto or into the property, that you indemnify and hold harmless PDLR, the property owner, their affiliates, and their managers, members, directors, officers, employees and agents from any and all claims, actions, suits, costs, expenses, damages, and liabilities including attorney fees in any manner related to the COVID-19 virus. This indemnification and hold harmless is a material consideration in PDLR and the property owner agreeing to rent the property to you. This document relieves PDLR, owner and others from liability for personal injury and/or wrongful death caused by COVID-19 including any alleged negligence of PDLR, property owner or their affiliates. I have read this waiver and release agreement, fully understand its terms and understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am signing the agreement freely and voluntarily and intend by my signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.

Our standard cancellation policy does not allow for refunds due to COVID-19 related concerns. In an effort to offer additional protection in these uncertain times, we have found two travel insurance companies offering Cancel For Any Reason policies. We highly recommend that you look into these options to protect your trip. –

For the purpose of the below contract, Palm Desert Luxury Rentals. will be referred to as PDLR. I (WE), the undersigned, renting the above named property for vacation purposes, agree to the following conditions:

1. I (WE) are responsible for full payment for the entire rental period as described. If you have elected to purchase RED SKY TRIP INSURANCE, the insurance premium is due with your advance rent payment and coverage begins with receipt of your payment. Once the insurance premium is paid, it is non-refundable. If paying by credit card and final payment is not received 60 days prior to occupancy the credit card on file will be automatically billed. Payments must be made by check, money order, travelers check, or VISA and MasterCard credit cards.

2. Reservation is not confirmed until the deposit has cleared and Confirmation Form has been completed.

3. Failure to make payments when due will result in cancellation of this Agreement.

4. If I (WE) do not personally inspect the premises prior to signing this Agreement, I (WE) agree to accept the rental property upon arrival, provided it meets the basic description as listed on the web site. In addition, I (WE) agree that we will not be entitled to a refund or rent money, nor relocation to another property, and will have no claim or recourse against PDLR, provided the Property remains in habitable condition during the rental period. PDLR shall not be held responsible for weather, temperature, beach, and other natural conditions nor acts of nature.

5. Owner/ Owner’s Agent may enter premises immediately in the event of an emergency or to perform necessary repairs and/or maintenance. Owner/Owners agent may also enter the premises with 24 hours notice for normal maintenance or to show a prospective future renter or buyer should the property become available for sale.

6. Occupancy (including children, infants and visitors) is not to exceed the published maximum occupancy as stated on the Palm Desert Luxury Rentals website If more than the maximum number is found to be occupying the leased property, I (WE) agree that a deduction of $200.00 per person per day will be withheld from MY (OUR) security deposit. Additionally, this Agreement may be immediately terminated without refund at the discretion of Palm Desert Luxury Rentals if the maximum occupancy is exceeded.

7. NO SMOKING on the property– NO EXCEPTIONS (this means inside and outside the property.)

8. I (WE) shall be responsible for all damage or breakage and/or loss to the premises that I(WE) cause, except normal wear and tear and unavoidable casualties which may result from Occupancy. I (WE) acknowledge that I (WE) have been made aware that as part of MY stay a Damage Waiver Fee plan has been included, which is designed to cover unintentional damages to the rental unit interior that occur during my stay The policy will pay a maximum benefit of $2,000.00. Any damages that exceed $2,000.00 will be charged to the credit card on file. If, during the stay at this property an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $2,000.00. Certain terms and conditions apply. Full details of the Damage Waiver Fee coverage are available at By submitting payment for this, I (WE) authorize and request that Palm Desert Luxury Rentals be paid directly any amount payable under the terms and conditions of the Damage Waiver Fee plan.

9. PDLR as the property manager, will make reasonable efforts to have any damages or notable conditions (reported by the Tenant that affect Tenant’s use and enjoyment of the Property) addressed or repaired in a timely manner. If the damage or notable condition reported by the Tenant is addressed by PDLR in a timely manner, then PDLR will have met their obligations and the guest will not be eligible for refund. In addition, if the Tenant fails to report the damage or notable condition prior to their departure or declines offers for PDLR to repair the notable condition (thus not allowing for PDLR to address or repair the issue(s)) then the guest will not be eligible for refund. If PDLR is unable to address the damage or notable condition in a timely manner, a compensation request form will be provided to the guest to allow PDLR to review the details of the request (with the property owner, if applicable) and present an appropriate refund based on the specifics of the damage or notable condition.

10. The property will be left in the same good and habitable condition. Any damages or notable conditions found upon arrival will be reported to PDLR within twelve (12) hours of Occupancy. PDLR shall provide utilities, furniture and fixtures, linens and towels and other basic amenities contained in the description listed on the website as of the date of this agreement.

11. Prior to vacating Unit, Tenant is responsible to remove all trash and recyclables, ensure all dishes and cookware are clean, and return any furniture that was moved to its original position.

12. Neither PDLR nor Owner shall be liable to Tenant, Tenant’s guests or invitees, or any other person for any injury, loss, or damage to any person or property on or about the premises including, but not limited to, tenants use or misuse of any of the below amenities that may be included with the rental or the premises; spa, jacuzzi, bath tub, fireplace, fire pit, and any other areas of the premises normally identified as posing a liability risk. Tenant agrees that it is their responsibility to supervise any children around these areas at all times.

13. This Agreement may not be assigned or the property sublet, and is for Tenant’s use only.

14. NO NOISE VIOLATIONS OR PARTIES AT ANY TIME – this contract defines a party as any combination of the following; ANY loud noise and/or excessive drinking that is disruptive to neighboring houses and/or guests outnumbering the maximum amount permitted as defined in item #8 above. I (WE) agree that a party, as defined in this agreement, will result in a forfeiture of MY (OUR) security deposit and an immediate eviction from the property with no refund given under any circumstance. Any exceptions to the No Party Clause must be approved by Palm Desert Luxury Rentals in writing prior to the arrival date.

15. GOOD NEIGHBOR CLAUSE: There is an additional non refundable pet fee of $150 per pet. This applies to all pets brought onto the property, including pets brought onto the property by visiting guests of the tenant for any amount of time. If I (WE) chose to bring our pet, I (WE) are responsible for controlling excessive noise caused by the pet (i.e. constant loud and uncontrolled barking). The agent/owner will notify us with a warning upon the first complaint by a neighbor. At this point, I (WE) agree to take every reasonable measure to control the noise problem (i.e. close windows and doors and do not leave pet unattended at any time). Additional complaints will result in an early termination of the rental contract with no refund given. In addition, I (WE) agree to clean up and properly dispose of all pet waste before departing the property. Failure to do so will result in an ADDITIONAL $150 clean up fee charged to MY (OUR) credit card.

16. Rental Rate: The undersigned acknowledge that PDLR rental rates are established in the sole discretion of PDLR and determined using various criteria, including but not limited to comparable vacation rental rates in the area of the subject property, square footage, year built/remodeled, condition of the property, proximity to the beach and/or local attractions, and available amenities. The undersigned further acknowledge and agree that there shall be no adjustments to the rental rate or partial refunds due to any perception of the undersigned that the rental value is not commensurate with the rental rate established by PDLR.

17. I (WE) acknowledge that PDLR reserves the right to offer discounted rates on all properties based on ever changing market conditions and availability. If the rental rate of the property that I (WE) have chosen to reserve is discounted after I (WE) confirm our reservation, I (WE) will not be entitled to any type of discount of the original rental rate agreed on as per page one of this contract.

18. I (WE) acknowledge that it is MY (OUR) responsibility to thoroughly read the list of amenities and property description provided by PDLR for the property I (WE) have chosen to rent. I (WE) acknowledge that PDLR has posted a detailed property description and complete list of amenities on their website Assumptions made on MY (OUR) part and/or failure to read the property description and/or list of amenities will not result in a refund under any circumstances.

19. I (WE) acknowledge that PDLR has provided a complete address to the home I (WE) have chosen to rent on page 1 of this rental contract. I (WE) acknowledge that with this information, I (WE) can research the local area for any and all factors that may be relevant during MY (OUR) stay. Any and all instances related to occupying a home in a suburban area will not result in a refund under any circumstances. Examples of this include (but are not limited to): local traffic conditions, neighborhood construction, city/utility maintenance, and proximity to surrounding homes/businesses.

20. Lessor shall not be entitled to cancel the reservation with less than 60 days notice unless the property becomes unavailable because of property sale, fire, mandatory evacuation, eminent domain, construction delays, lack of utilities, or act of nature. Upon cancelation by Lessor, Lessor will refund all funds received to date from Lessee within three (3) business days of notice of cancellation.

21. ONLY APPLICABLE FOR PROPERTIES WITH HOT TUBS

I (WE) acknowledge that upon our arrival, it is MY (OUR) responsibility to inspect and insure that any and all sand from previous guests has been removed from the hot tub by the management company prior to MY (OUR) arrival. If there is sand in the hot tub upon MY (OUR) arrival, it is my responsibility to alert the management company within 24 hours of my arrival date to insure that I (WE) are not held accountable. Furthermore, it is MY (OUR) responsibility to insure that all guests in MY (OUR) party do not bring sand into the hot tub by any means. I (WE) understand that upon check out, the hot tub will be inspected for sand and if found, will result in a charge of $300 to MY (OUR) credit card.

22. ONLY APPLICABLE FOR PROPERTIES WITH SWIMMING POOLS

I (WE) acknowledge that I have chosen to rent a property with a private pool and agree to the below terms and conditions:

Heating – Pool heating is not included in the standard rental rate, however, if applicable, the pool may be heated for an optional daily fee which varies depending upon the property you have leased. If elected, the pool will be heated to a temperature of 80 degrees. The pool heating fee may be added at anytime and fee will be charged to the credit card on file. Please contact your reservations representative if you would like to elect to have the pool heated or if you would like more information on the cost. Please note that not all pools can be heated.

Hours permitted for use/Disturbances – Pool and outdoor noise should be kept to a minimum at all times in an effort to respect the local community and noise ordinances. I (WE) and OUR guests shall behave in a civilized manner and shall be good neighbors respecting the rights of the surrounding neighbors and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor quiet hour starts at 10 PM and is strictly enforced. The agent/owner will notify us with a warning upon the first complaint by a neighbor. At this point, I (WE) agree to take every reasonable measure to control the noise problem. Additional complaints will result in an early termination of the rental contract with no refund given.

Liability – I (WE) understand that the area surrounding pool may not be fenced or secure and that neither PDLR nor Owner shall be liable to Tenant, Tenant’s guests or invitees, or any other person for any injury, loss, or damage to any person or property on or about the premises. No diving is permitted. Tenant shall hold Owner and PDLR harmless and indemnify and defend Owner and PDLR from and against all injury, loss, or damage occasioned by the use, misuse, or abuse of the pool and from or against any omission, neglect, or default of Tenant or Tenant’s guests or invitees.

23. Reservations made within 48 hours of their arrival date are subject to additional verification prior to confirming the booking.

24. Tenant represents and warrants and covenants that neither Tenant nor any Tenant guests or invitees shall bring onto, in or around the Property any weapons, including without limitation, guns, knives or explosives.

25. Entire Agreement – This Agreement sets forth the entire understanding of the parties regarding this subject matter and supersedes all prior contracts, agreements, arrangements, communications (including correspondence by electronic transmission), discussions, term sheets, representations and warranties, whether oral or written, between the parties regarding this subject matter.

26. Applicable Law and Venue – All matters relating to the interpretation, construction, application, validity, and enforcement of this Agreement, and any disputes or controversies arising here under, will be governed by the laws of the State of California without giving effect to any choice or conflict of law provision or rule, whether of the State of California or any other jurisdiction, that would cause the application of laws of any jurisdiction other than the State of California. California shall have personal jurisdiction over the parties and the County in which the Property is located shall be the forum for any legal action brought in relation to this Agreement.

Cancellation Policy

Our standard cancellation policy does not allow for refunds due to COVID-19 related concerns. In an effort to offer additional protection in these uncertain times, we have found two travel insurance companies offering Cancel For Any Reason policies. We highly recommend that you look into these options to protect your trip. –

If I (WE) cancel our reservation more than 60 days prior to the occupancy date, the deposit is fully refundable minus a $250 cancellation fee and 4% credit card processing fee. If I (WE) cancel 60 days or less prior to the occupancy date, PDLR will make every attempt to re-book MY (OUR) Reservation.

-If PDLR re-rents the property for the week of MY (OUR) reservation at full price, I (WE) will receive a refund equal to 100% of the total paid minus a $250 cancellation fee and 4% credit card processing fee (if applicable).

-If necessary, PDLR may re-rent the property for the week of MY (OUR) reservation at a discounted rate in order to secure a last minute reservation. In this case, I (WE) will receive a refund equal to the newly discounted rate minus a 4% cc processing fee and a $250 cancellation fee.

-If PDLR is unable to re-rent the property for the week of MY (OUR) reservation and the cancellation occurred 60 days or less prior to the occupancy date, the deposit is non-refundable.

Cancellations to multi-week reservations are subject to the same policy above, however a cancellation fee of 10% of the total rental rate is applicable in lieu of the $250 cancellation fee.

Partial cancellations to reservations of one calendar month or longer that result in a night count that is less than one full calendar month are subject to Transient Occupancy tax, in addition to the policies outlined above.